Refund policy

Return and Refund Policy

At West Liners LLC, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and refund process within 30 days of receiving your product. Please read the following details carefully.

1. 30-Day Money Back Guarantee

• We offer a 30-Day Money Back Guarantee for all products. If you are not satisfied with your purchase, you may return it within 30 days of receiving the item for a full refund.

• To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging with all tags and accessories included.

2. Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@westliners.com within 30 days of receiving your order to request a return. Include your order number and reason for the return in the email.

2. Return Authorization: Once we receive your request, we will send you a return authorization number and further instructions on how to return the product.

3. Return Shipping: You are responsible for covering the return shipping costs unless the item arrived damaged or defective.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you via email. If the item meets our return criteria, a refund will be issued to your original payment method.

• Please allow 5-10 business days for the refund to be processed and appear in your account.

• Shipping charges are non-refundable, unless the product arrived damaged or you received the wrong item.

4. Exchanges

• If you wish to exchange your item for a different product, please contact us at support@westliners.com to begin the exchange process.

• Exchanges are only possible for items of equal or lesser value. If you wish to exchange for a higher-priced item, we will issue a refund for your original purchase, and you can place a new order.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us at support@westliners.com within 7 days of delivery. We will work with you to resolve the issue, including providing a replacement product at no additional cost or offering a refund.

6. Non-Returnable Items

Certain items are not eligible for return, including:

• Items not in their original condition, used, or missing parts.

• Items returned more than 30 days after delivery.

• Gift cards or promotional items.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

West Liners LLC

2093 Philadelphia Pike #3860

Claymont, Delaware, 19703

United States

Email: support@westliners.com